What to Expect Onsite

BridgePoint is a residential program, meaning that healing extends beyond structured group sessions. Living in community offers powerful opportunities for reflection, connection, and shared learning. Within a supportive group environment, participants explore their experiences, foster belonging, and build mutual support. We understand that struggling with an eating disorder can be lonely and painful—some of us have been there. Our team brings a diverse range of strengths and resources to support you. Thank you for taking this step toward recovery.

 

Inclusive & Body-Neutral Environment

• BridgePoint is a welcoming space inclusive of all genders, cultures, body sizes, and ages. We honour the diverse lived experiences of our participants and are committed to fostering a culture of respect, compassion, and belonging.
• To help maintain a safe and supportive space, we ask that participants refrain from discussing diets, weight loss, or body-focused goals during programming. These conversations can be triggering and shift focus away from recovery. Thank you for helping us uphold a body-neutral, non-diet environment where participants can engage in healing, connection, and self-compassion.

 

Intake Process

• Upon arrival, you’ll meet with our intake nurse and members of the team for a brief check-in, tour of the center and shown to your room. During this time, we will assess medical and psychiatric stability and collect any sharps, keys, and medications for safekeeping. 
• While you are waiting, we encourage you to get settled in, label and put away any food you brought, and get to know the team and fellow participants. 
• Medication is self-administered, and you can access your belongings at any time by connecting with a team member. We strive to maintain a balance between safety and autonomy in a supportive and respectful environment.

 

Program Expectations

• Participants are expected to attend all scheduled group sessions and actively engage in the program. Consistent participation helps foster safety, trust, and community.
• We ask all participants to follow the walls and boundaries of the program—these shared agreements help create a respectful, trauma-informed space that supports emotional well-being and individual healing.

 

Arrival Times

• Doors Open: 3:00 PM for both retreats and modules
  If you arrive early, you are welcome to wait in the front lobby until the team is ready to welcome you. Please ensure your ride remains until you have been fully admitted into the program.

 

Program Schedule

 

Programs run from 9:00 AM to 9:00 PM, including a full day of group learning, personal opportunity time, and community activities.

 

A sample day may include:

• 8:00 AM – Breakfast

• 8:30 AM – Team Meeting

• 9:00 AM – Group Session (e.g., yoga, creative expressions, breathwork)

• 11:30 AM – Personal Opportunity Time

• 12:00 PM – Lunch

• 1:00 PM – Group Session (continued modalities and tools)

• 3:30 PM – Personal Opportunity Time

• 4:30 PM – One-on-One Sessions with the Team

• 5:30 PM – Supper

• 6:30 PM – Group Session (evening reflections and learning)

• 9:00 PM – Personal Opportunity Time

• 10:30 PM – Wind Down

• 11:00 PM – Lights Out

 

Dining & Kitchen Info

 

BridgePoint supports shared community meals as part of its holistic, non-diet approach. We provide three meals and snacks daily. The food services team prepares homemade baking, soups, breakfast and lunch components, and all evening meals.

• Please inform the registrar in advance of any allergies or food sensitivities.

• We are a peanut-free facility due to severe allergies.

• Severe allergies requiring an epi-pen must be disclosed before arrival.

• While we do our best to accommodate special diets, we may not be able to meet all requests. A participant fridge is available for storing personal food items. Vegetarian options are offered; however, we are not equipped to provide Kosher, Halal, or full gluten-free (Celiac-level) meals.

 

Examples of what’s offered:

• Breakfast: Yogurt, boiled eggs, cereal, fruit, toast, cottage cheese, baking (muffins, banana bread), and occasional hot cereal

• Lunch & Supper: Salad bar, soup/chili, proteins (beef, poultry, fish, legumes), starches (potatoes, rice, pasta), and vegetables

• Beverages: Coffee, tea, milk, juice, water, and occasional non-dairy options like almond or coconut milk

• 24/7 Access: A participant cooler with yogurt, eggs, fruit, cottage cheese, baked goods, and leftovers

 

Technology & Devices

Free Wi-Fi is available throughout the building. Participants are welcome to keep personal devices and use them during breaks or personal time. However, devices are not permitted in group rooms or at the dining table, to help maintain a distraction-free, connected, and supportive environment.

 

Accommodations

Our goal is to provide a restful, comfortable environment that supports your healing and personal reflection throughout the program. All rooms are generally single occupancy, unless alternative arrangements have been made in advance. Each room includes all linens and has a private washroom for your comfort and privacy.

In addition to the in-room facilities, participants have access to:

• A shared shower room with individual stalls

• A private tub room available for use during personal time

• Size inclusive towels are provided

 

Visitors or Guests

• All visitors and guests must be pre-approved in advance by the BridgePoint team. Visits must be scheduled during personal opportunity time and must not interrupt group sessions or programming.
• A private area will be arranged for visits to ensure the confidentiality and privacy of all participants. These guidelines help maintain a safe and respectful healing environment for everyone.

 

Confidentiality

Confidentiality is a foundational part of creating a safe and trusting environment at BridgePoint. Participants are expected to respect the privacy of others by keeping anything shared in groups or in community strictly confidential.

This includes:

• Not sharing the names, stories, or experiences of other participants outside the program

• Avoiding photos, videos, or recordings of others without explicit consent

• Honouring the group space as a judgment-free and private environment

Our team also upholds strict confidentiality standards, in accordance with professional and ethical guidelines. Exceptions to confidentiality include situations where there is a risk of harm to yourself or others, or where disclosure is legally required.

By participating in this program, you are agreeing to help create and maintain a respectful and confidential space for healing.